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Want to talk or share your perspective on my current research focus? Or maybe you have a particularly gnarly problem and you need a thought partner? Or have a role that you can't figure out how to fill and want to talk with me about it? Reach out!
Current research focus
Healthcare technology is meant to streamline access, improve care, and reduce administrative burdens—but in practice, it often creates frustration, inefficiencies, and unintended consequences.
As someone with a background in both technology and healthcare, I’m conducting research to better understand where healthcare technology works, where it falls short, and where AI might provide meaningful solutions.
What This Research Explores
I’m speaking with three key groups:
Patients – Navigating patient portals, scheduling, billing, and virtual care.
Providers – Balancing direct patient care with documentation, EHRs, and administrative tasks.
Intermediaries (Payers, Billers, Admins) – Managing claims, approvals, and the financial side of healthcare.
Research Goals
Identify user experience challenges in healthcare technology.
Discover problem areas that AI could help address.
Understand comfort levels with AI in healthcare, even among those unfamiliar with its potential.
Build connections with professionals who are tackling these challenges.
Share insights through writing and discussions on trends, observations, and opportunities for improvement.
These conversations are held in confidence, and any insights I share will focus on overall trends rather than individual stories.
If you work in healthcare and have experiences to share, I’d love to hear from you. Feel free to reach out to discuss the role of technology and AI in shaping the future of healthcare.